REFUNDS OF READINGS, CONSULTATIONS, AND HEALING SESSIONS
All Readings, consultations, and healing sessions, whether in-person or via distance (email or video call) may be cancelled without charge on the condition that 24 hours notice is given. If less than 24 hours notice is given, you will be subject to a fee of £10 to cover loss of earnings. No refund will be given for a consultation after it has taken place. To cancel a consultation, email me, or send a text to +44 (0)7737 148900 (this is a text only service - calls cannot be taken).
In the event a consultation or reading is cancelled by Dianna and cannot be negotiated to another date, you will be refunded in full.
REFUNDS OF COURSES AND WORKSHOPS
Payments for all workshops should be made before it takes place, via PayPal. Where a deposit is required, this needs to be made no later than two weeks before the workshop. If no deposit is required, your full payment must be made no later than 24 hours before the start of the workshop. The option to pay in cash on entrance may be offered for some workshops only, at discretion. No refund will be given for cancellations made by you. Should the workshop be cancelled by me or my provider, your total payment will be refunded in full.
Refunds for online courses are not accepted. If you have problems viewing the course material, please contact Dianna straight away.
REFUNDS OF ESSENCES AND PRODUCTS
Refunds of my physical products (crystals, incense, etc) are accepted within 30 days of your order provided the item is in its original, undamaged, and unused condition. Flower and Vibrational Essences MUST have their tamper evident lids or cellophane sealing intact. Bespoke essence combinations made just for you cannot be returned. When I sell over-the-counter, or post out items, I can 100% guarantee that they have left me in excellent condition. I take care to pack them well. Please notify me straight away if your postal order has suffered damage in transit. Ideally, please take some photos and email them to me so I can assess the damage. Always email me in the first instance if you'd like a refund or exchange. I will then contact you with instructions and all other necessary info.
Should you need to cancel an order after placing it, please contact me straight away.
All information, readings, consultations, and therapies offered via this site are spiritual and metaphysical in nature, have not been scientifically proven in accuracy or efficiency, and do not replace the advice of your doctor or licenced health professional. If you feel you are unwell, please see your doctor. Dianna can offer no diagnoses or cure for any illnesses. Read full disclaimer.